Camera not found on HP Pavilion 15-CS3046NL

[RealF11]

Hello,

When opening up the Windows 10 Camera application, the message "We can't find your camera" with error code 0xA00F4244<NoCamerasAreAttached> appears:

• The webcam does not function in Microsoft Teams, Zoom, Skype or other webcam-accessing applications
• The camera does not appear in Device Manager under Cameras or Imaging Devices
• I have an USB not recognized under Device Manager

Already restored a previous image of Windows and instaaled all updated drivers without result.

Do you have a solution?

Thank you

[Echo_Lake]

@RealF11

Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Did you make any changes on the settings of your PC prior to the issue?
• When was the last time it worked fine?

Use these basic steps to troubleshoot the webcam:

Step 1: Locate and toggle the webcam privacy switch or press the webcam shutter key

Select HP notebook models come with a webcam privacy switch or a webcam shutter key that turns the webcam off and on. By default, the webcam is turned on.

Webcam privacy switch

The webcam privacy switch is located on the side of your computer. To turn off your webcam, slide the webcam privacy switch toward the icon next to theswitch. To turn the webcam back on, slide the switch away from the icon.

Webcam shutter key

The webcam shutter key is located on the action key row of your keyboard. To turn off your webcam, press the webcam shutter key. To turn the webcam back on, press the shutter key again.

Webcam shutter LED

Webcam status

LED on: The webcam is off.

LED off: The webcam is on.

Figure : Webcam shutter key location

Step 2: Configure your antivirus software

You might need to adjust your firewall settings to include the webcam software as an allowed application. See your antivirus software documentation for more information.

Step 3: Verify that your app can use the webcam (Windows 10 only)

Use these steps to make sure your app can access your webcam.

1. From the Start menu, click Settings, Privacy, and then click Camera.

2. In the Allow apps to access your camera section of the menu, choose the setting that is most applicable for your webcam.

3. Under Choose which apps can access your camera, select your preferred individual settings to On or Off.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[RealF11]

Echo_Lake

Thank you for the answer.

I have formatted the SSD and for now works.

To answer to your question:

All drivers were updated

hardware change no, but programms installed yes

no change in the configuration (indeed also with the restore does not work)

1 week before was ok, but restoring the windows image before that date, does not work neither.

I hope is only a Driver problem or some program created conflict.

(none of the above soluzion are applicable in my laptop)

thank you

[Riddle_Decipher · Accepted solution]

@RealF11 I'm glad what you've done has resolved the issue, although, we use reformatting as the last resort!

The drivers seems to have been the issue, possibly an interruption caused the driver to be installed incorrectly and the reset fixed it.

Let us know if you need anything else.

Have a good day.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.