Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

@crystalmarc

 

Appreciate you trying the steps. 

 

I'd suggest you Contact HP in your region regarding this. 

 

Have a great day! 

Asmita
I am an HP Employee

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