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‎08-12-2022 11:07 AM

HP Recommended
Product: HP Notebook - 14s-dk0093au
Operating System: Microsoft Windows 11

14sdk0093_0-1660323854207.png

I tried resetting the camera. Checked the camera accessibility as well as privacy settings. When I tried uninstalling the driver, the camera driver didn't install on its own on restart. Moreover, the option isn't there in the device manager anymore. System is up to date i.e. there are no pending updates. Drivers are up to date as per HP driver check.

Category:
3 REPLIES 3

‎08-12-2022 11:57 AM

HP Recommended

Hello @14s-dk0093 

Sorry to hear that you are having problems ... I would like to help you.

You are using Windows 11 on your notebook model, which is not certified by HP !

 

Try ...

 

(1) Update BIOS

HP Notebook System BIOS Update (AMD Processors)

F.65 Rev.A26.3 MBMar 30, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

(2) Reboot

(3) Let BIOS be installed until it's completely done !

 

(4) Take time and dive into this guide:

HP PCs - Troubleshoot the webcam (Windows 11)

 

(5) Please report your results

Was this reply helpful? Yes No

‎08-16-2022 03:41 AM - edited ‎08-16-2022 03:42 AM

HP Recommended

Hello @Ub6424 ,I have updated the BIOS already.
Went through the doc attached. It didn't work either.

 

When I uninstalled the driver from Device Manager, it never got installed again on system restart. Can you atleast help me find the driver for HP True vision HD CAM pls?

Was this reply helpful? Yes No

‎08-16-2022 04:23 AM

HP Recommended

(1) Check BIOS if webcam is <enabled>

  • Select Advanced.
  • Select System Configuration.
  • Select Web Camera.
  • Ensure it’s set to Enabled.
  • Save and exit.

 

(2) test again ...

 

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