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‎09-17-2020 10:57 PM

HP Recommended
Product: Probook 450 G7
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a problem with the camera on my laptop. 

The device manager recognizes it as USB Boot and it is not working.

In this community, I found the same issue and it was resolved by the installation of Realtek_CamFWUpdateTool_HP_CKFIH21.exe.

How can I get this file?

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-20-2020 11:53 PM

HP Recommended

Found this link in another thread.

https://mega.nz/file/TAQBUKzJ#uehqR1xZYnEca3k8ZnID8CtpLeSKUSgI8IUv_BWqGY4

It was helpful for me.

View solution in original post

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15 REPLIES 15

‎09-18-2020 08:32 AM

HP Recommended

Same problem here.

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‎09-18-2020 11:21 AM

HP Recommended

I have been faced this problem too.

Please, how to get this firmware file?

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‎09-18-2020 03:42 PM

HP Recommended

Hi brother 

How can i get the frimeware update?

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‎09-19-2020 05:59 AM

HP Recommended

Hi

I HAVE A PROBLEM WITH MY CAMERA IN PROBOOK 430 G7 WEBCAM.

AFTER UPDATE CAMERA NOT WORKIN!!

I TRIED TO DO ALL THINGS BUT NO SUCSSES.

IN DEVICE MENU IT'S SHOWING USB BOOT.

WHAT CAN I DO?

WHERE CAN I GET THE Realtek_CamFWUpdateTool_HP_CKFIH21

Thanks

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‎09-20-2020 11:53 PM

HP Recommended

Found this link in another thread.

https://mega.nz/file/TAQBUKzJ#uehqR1xZYnEca3k8ZnID8CtpLeSKUSgI8IUv_BWqGY4

It was helpful for me.

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‎09-21-2020 12:05 AM - edited ‎09-21-2020 12:06 AM

HP Recommended

Dear KSAKZ, please tell us which laptop model is this firmware suitable for?

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‎09-21-2020 09:27 PM

HP Recommended

Dear all,

As I checked, the package contains a file Realtek_CamFWUpdateTool_HP_CKFIH21.exe.

It is helpful for all cameras whose ID starts with VID_0BDA-PID_5852.

My camera is working now!

Thank you for your help! 

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‎10-19-2020 09:18 PM

HP Recommended

i had the same problem but when i use the file thas was shared before i dont know how to use it. Can you explain please.

 

CarlosLR_2-1603163882218.png

 

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‎10-20-2020 12:59 AM

HP Recommended

Just run exe file.

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