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‎02-01-2020 05:00 PM

HP Recommended
Product: HP Notebook - 15 - db0043na, model number is 4FJ77EA
Operating System: Microsoft Windows 10 (64-bit)

RAM 4GB, Available physical memory 1.17GB...

 

Can I add more memory to my laptop? How? Which make would you recommend?

 

Thank you

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-02-2020 01:39 PM

HP Recommended

You're very welcome.

 

The "Memory is non-customer accessible/non-upgradeable," statement means that HP doesn't want the customers doing the upgrades themselves, but by an authorized service center.

 

If you look a chapter 6 of the service manual, there is a procedure to remove and replace the memory module.

 

 

View solution in original post

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3 REPLIES 3

‎02-01-2020 07:49 PM

HP Recommended

Hi:

 

Below is the link to the Crucial memory report for your notebook.

 

https://uk.crucial.com/gbr/en/compatible-upgrade-for/HP-Compaq/hp-15-db0043na

 

It has one memory slot, so you would have to remove the current 4 GB chip and install an 8 GB chip.

 

Below is the link to the service manual...

 

http://h10032.www1.hp.com/ctg/Manual/c06245081

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‎02-02-2020 01:36 PM

HP Recommended

Thank you Paul. This is very helpful.

 

what I find confusing though is that on page two there are two, what seems to me, contradictory statements

 

"Memory is non-customer accessible/non-upgradeable"

 

"Supports up to 8 GB of system RAM in the following configurations"

Was this reply helpful? Yes No

‎02-02-2020 01:39 PM

HP Recommended

You're very welcome.

 

The "Memory is non-customer accessible/non-upgradeable," statement means that HP doesn't want the customers doing the upgrades themselves, but by an authorized service center.

 

If you look a chapter 6 of the service manual, there is a procedure to remove and replace the memory module.

 

 

Was this reply helpful? Yes No
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