12-11-2020 02:30 AM
I bought this laptop in 10/2017. From 08/2019 I had problems with the NVIDIA driver for GeForce 940MX.
At the time, the French HP community advised me to wait for HP to offer a suitable driver.
Today the problem is daily, each time Windows Update updates the driver, the laptop crashes and I have to restart I hurry to remove the driver from the device manager, until the next time.
The NVIDIA card is no longer usable, and the laptop restarts more and more difficult without intervention.
The latest pilots offered by HP are those of 2018 for W10 1803.
Knowing that it is not possible or desired to stay on an old version of Windows 10, and that blocking the driver update does not seem to work, my question is the following:
Is my laptop still maintained and can I hope to find a good functioning of the graphics card with the latest versions of Windows 10?
Or can I permanently deactivate the NVIDIA card so that the laptop no longer malfunctions ?
I am trying to reinstall a clean version of windows 10 (this would be the subject of another message), either from the media provided by Microsoft (version 20H2), or by come back to the original configuration from the media purchased from HP supplemented with all Windows Update updates.
But is it useful if HP does not provide the good updated driver ?
Thank you for your reply
12-14-2020 06:17 PM
I reviewed your post and I understand that you are facing issues with the display driver on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you update the BIOS from the below link.
Once the BIOS is updated, then download and install the driver from the below (Nvidia) website and check whether the issue is resolved.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Stay Home – Stay Safe
I am an HP Employee
12-17-2020 10:39 AM
12-20-2020 02:15 PM
I recommend you contact support to further diagnose the issue.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
I am an HP Employee
12-24-2020 07:25 AM
Thank you for your link to HP support. But before contacting you I had already used this link, tried a lot of things, in particular performed all of the HP DIAGNOSTICS tests which are all OK so in principle no hardware problem.
I don't want to contact an advisor which would pay off, I already bought HP media for nothing!
Today the problems other than NVIDIA have disappeared (see "For information:" at the end of the message) after clean reinstalling Windows 10 20H2 from still the same media created from the Microsoft site.
We find ourselves in the situation of my first message, but with the BIOS updated to F.31.
Indeed I made several new attempts to install the NVIDIA driver from the link https://www.nvidia.com/en-us/geforce/drivers/
- Before recovery of an NVIDIA driver by Windows Update, the installation of NVIDIA GeForce Experience is successful. Then no compatible driver is found and I install the last available 460.89.
Then, depending on the case, blocking, or blue screen and VIDEO SCHEDULER INTERNAL ERROR, or screen frozen when restarting before login ...
- Other installations before or after the recovery of the driver 452.41 by Windows update:
Sometimes Nvidia GeForce Experience does not install because hardware not found, sometimes crashes during installation, or during installation of the 460.89 driver. Then, sometimes screen blocking and shutdown by the Start / Stop key then screen blocked before login, sometimes blue screen with VIDEO SCHEDULER INTERNAL ERROR type message ...
- Manual installation of the 460.89 driver. Same.
Thanks for your help with this NVIDIA drive problem.
Have Merry Christmas
For information :
After cleaning the disks everytime (the 2 empty and not allocated) before the above tests on a clean environment I had:
1) Install Ubuntu on the SSD drive:
- With NVIDIA proprietary driver option: KO installation.
- With NVIDIA driver: Installation OK.
Everything works fine, even the applications launched with the "use NVIDIA graphics card" option, But I was not able to verify its usage.
2) Install a clean Windows 10 20H2 from Microsoft media. The laptop starts up correctly:
- Unallocated HDD disk
- SSD disk with:
o Windows 10 20H2 19042.631
o 100 MB EFI system partition
o Partition C: 930 GB o 512 MB recovery partition
- No NVIDIA driver
- BIOS F.31