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DenoGrad
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Can I still return my laptop for repair after the warranty is over?

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HP Gaming Pavilion - 15-cx0056wm
Microsoft Windows 10 (64-bit)

I wanted to return my laptop to repair it because it was shutting down when I unplugged it. So I asked to receive a box to send the laptop back on February 21. The box came to me 3 days later. I wasn't sure if I should send it back because of the pandemic and the issues with shipping. Right now, my warranty is over, but the support person told me I had 30 days to send the box back. Can I still send my laptop back? And how long will it approximately take to repair it? I'm pretty sure the problem is the battery, so I think it will be pretty quick, but not sure.

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WAWood
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@DenoGrad 

Unfortunately, no.  When the warranty is expired, HP will no longer accept the laptop for repairs.

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DenoGrad
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So even if I have 30 days to send the box back, my warranty has to be active so that my laptop gets repaired?

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WAWood
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@DenoGrad 

Boxes, if you mean shipping boxes, are not warrantied.  They most likely told you 30 days to return it to give you time to send it back -- in case they were going to charge you for the box.  I'm not saying they WILL do that; I'm just guessing as to why they told you 30 days to return it.  That is unrelated to sending in the laptop for service.

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