• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎08-07-2025 02:14 PM - edited ‎08-07-2025 02:17 PM

HP Recommended
Product: HP Pavilion x360 14 Convertible PC 14-dy0000 (23S38AV)

Hi! Can I upgrade the ram on this laptop? It came with two slots of 8gb each, but not sure if it supports 2x16gb or 2x32gb. If it does, could you please let me know which RAM I should get? Thank you.

HP Pavilion x360 Convertible 14-dy0xxx

SN# 8CG1452G7C

ProdID 3N7Y0EA#ABE

Reply
1 REPLY 1

‎08-07-2025 04:13 PM

HP Recommended

Hi:

 

Chapter 1 of the service manual indicates the maximum memory is 2 x 8 GB.

 

Maintenance and Service Guide

 

The Crucial memory report for the models with the Intel core processors indicate it will support 2 x 16 GB of DDR4-3200 MHz memory.

 

HP Pavilion x360 14-dy0000 | SSD & RAM Upgrades | crucial.com

 

You can run this command to see what Windows indicates:

 

1. In the search box, search for cmd and click Run as administrator.

 

This will open the command prompt.

 

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

 

There, it will show the maximum RAM capacity your PC's motherboard can support.

 

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.

 

 

 

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.