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‎09-12-2019 10:58 AM - edited ‎09-15-2019 10:54 AM

HP Recommended
Product: HP Spectre x360 15-df0032nb
Operating System: Microsoft Windows 10 (64-bit)

Hey,

 

I have recently bought the HP Spectre x360 15-df0032nb for my school usage.

I had been advised by my computer store that 8GB ram should be enough. As I realize now - it is not.

I have been looking everywhere to upgrade the ram, but I read its solderd (onboard) and not possible. Yet HP Support told me after giving my serial id that it is: 

 

Support for up to 16-GB of system memory in the following conƭgurations
16384-MB (8-GB ×2 pieces)
8192-MB (8-GB × 1 piece) 

 

Now I've checked and seen that it has in use: 

Memory Slot 1: 4GB Micron 2800MHz

Memory Slot 2: 4GB Micron 2800MHz

As I understand this, it has no free slot which means I cannot add more ram... And as it is a onboard/solderd ram I cannot remove it either.

 

Is there any way to get this laptop to 16GB ram or what options I have? The device is not even 1 month old and I really feel like I wasted 1700 euros for a laptop which is not strong enough for my needs.

 

In case any HP Employee needs the Serial Number: Edit: Removed because requested

 

Best regards

Mika

1 REPLY 1

‎09-15-2019 04:02 AM

HP Recommended

Hi @Mika2000

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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