• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-08-2020 07:20 PM - edited ‎12-08-2020 08:04 PM

HP Recommended
Product: 15-bs150sa
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone,

I have a question about upgrading my laptop ram. I have a HP 15-bs150sa which comes with 4gb by default. On the hp website and also on Crucial it say that it supports a maximum of 16gb. So i have ordered a single stick of Crucial 16gb. So my question is will it work as a single stick or do i need to buy 2x8gb? 

 

I also came through another interesting thing, via hp virtual agent I ran Operating System Diagnostics and there it shows maximum capacity is 32gb. So which one is correct? 16gb or 32gb?

Screenshot (20).png

 

Thank you everyone in advance for helping.

 

1 person had the same question
1 REPLY 1

‎12-08-2020 07:44 PM

HP Recommended

Hi:

 

In theory, your notebook's Intel 8th gen core processor can support 2 x 16 GB of memory, so it will probably work.

 

No need to remove the 4 GB chip.  You may as well leave it installed and run with 20 GB of memory.

 

The service manual however, indicates the max is 2 x 8 GB.

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.