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‎09-10-2016 02:47 PM

HP Recommended
Product: HP Pavilion 14 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Since a while ago, my burning device stop working. The only thing that it can do is read CD's and DVD's but I can't burn anything. I did a diag test. This is the results:

Failure ID: RLPB3T-74087MFPV61-6HPV03

Product ID: F4G87LA#ABM

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-14-2016 09:19 AM

HP Recommended

Hi KennAyala,

 

If you can play CD/DVD's it is not the player. Here is a link that might help.

 

What type of CD are you using to try to burn and what is the content of the documents you are trying to burn?

 

Let me know. 

 

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

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4 REPLIES 4

‎09-13-2016 10:02 AM

HP Recommended

Hi KennAyala,

 

Welcome to the HP Forums! I read your post on your HP Pavilion 14-n207la Notebook and not able to burn a CD/DVD. Are you using Cyberlink to burn the CD/DVD's?

 

Let me know.

 

You can say thanks easily by clicking the Thumbs Up below!

 

Thanks.
 

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎09-13-2016 06:51 PM

HP Recommended

I used Windows Media Player, Nero, Cyberlink and CDBurnerXP. Nothing of those worked.

Was this reply helpful? Yes No

‎09-14-2016 09:19 AM

HP Recommended

Hi KennAyala,

 

If you can play CD/DVD's it is not the player. Here is a link that might help.

 

What type of CD are you using to try to burn and what is the content of the documents you are trying to burn?

 

Let me know. 

 

Thanks.

 

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎10-16-2016 02:32 PM

HP Recommended

I figure it out that the problem was my cd burner doesn't work with Verbatim CDs. When I tried to burn a Sony CD it worked perfectly, then I tried again Verbatim and it didn't work.

 

Thanks for the help. 😄

Was this reply helpful? Yes No
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