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‎05-23-2018 08:41 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

After I updated the latest Windows 10, I find a few issues with some hardware and software.

1) I can't change the brightness setting.

2) The microphone isn't working so I have to use a headphone to call other people

3) Some of the shortcut keys aren't working:

    - example like changing brightness using fn+f4 or f5 isn't working and switch for the microphone isn't working .

 

4) Bang Olufsen equalizer software  (this software is given when I bought it) disappear from the laptop.

For now, these are the problems I found. I am pretty sure there are others but I don't see them yet.

Can you fix the problems? Should I downgrade the windows to the older version for now?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-23-2018 09:52 AM

HP Recommended

That is probably a different driver.

 

Here is the whole driver page. Several drivers for this have been issued in the last 30-60 days. If I were you I would start with the BIOS: upgrade to the newest BIOS and then start installing these drivers, particularly the ones with 2018 issue dates. 

 

https://support.hp.com/us-en/drivers/selfservice/hp-zbook-studio-g4-mobile-workstation/14840026

 

Post back with any other questions.  

View solution in original post

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12 REPLIES 12

‎05-23-2018 08:49 AM

HP Recommended

Can we perhaps know the model or product number of the computer? These issues all seem to be fixable with driver updates but we need to know the hardware to pick out the right drivers for you. 

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‎05-23-2018 08:52 AM

HP Recommended

product number:X5E44AV

 

HP zbook  studio g4

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‎05-23-2018 08:55 AM

HP Recommended

Also, i can't open HP client Security. 

it says ' Uable to cast object of type 'HPE.DeviceAccessManagerModulue' to type 'Autofac.Core.IModule' (0x800040002)

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‎05-23-2018 08:56 AM - edited ‎05-23-2018 08:58 AM

HP Recommended

Let's start at the beginning. The Studio G4 has a couple different graphics options; either Intel integrated or nVidia discrete, which do you have?

 

Also please go into device manager (just type that in the search box at the lower left of the desktop) and see if there are any devices with weird symbols showing uninstalled driver. Open up display adapter and let us know what it says please.

 

Once we handle the video we will move on to audio issues.  

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‎05-23-2018 08:59 AM

HP Recommended

Intel integrated. There was a werid symbol before on the Intel(R) HD graphic so i update it but still nothing change.

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‎05-23-2018 09:02 AM

HP Recommended

HP just issued a brand new Intel video driver.

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-studio-g4-mobile-workstation/148...

 

Install this and see what happens. I believe this driver was written for the newest Windows 10 Build. 

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‎05-23-2018 09:09 AM

HP Recommended

It's still downloading. In the meantime, does my model support fingerprint reader? i really want to use it and I download the driver for it (not really sure if it's a correct version ) but i still can't use it.

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‎05-23-2018 09:13 AM

HP Recommended

If it has a physical fingerprint adapter yes of course it is supported. 

 

Here also is a fairly new HP driver for the fingerprint reader. 

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-zbook-studio-g4-mobile-workstation/148...

 

Set it up through Windows 10 Hello feature. 

 

https://www.laptopmag.com/articles/set-windows-hello-fingerprint-login

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‎05-23-2018 09:15 AM

HP Recommended

i can't open the first web.'https://support.hp.com/us-en/error?errorType=404&source=document'

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