-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Can't connect AirPods to HP Notebook

Create an account on the HP Community to personalize your profile and ask a question
07-23-2020 05:39 PM - edited 07-23-2020 05:45 PM
Hello all!
I recently received AirPods for my birthday and wish to use them with my HP Notebook. I've confirmed with various sources that I should be able to use AirPods with a Windows PC since they are Bluetooth-based. Unfortunately, I can't seem to get the PC to detect them at all.
I tried following this guide, but I get this error message:
Furthermore, I looked into the problem and it appears I'm missing a toggle switch to enable/disable Bluetooth on this settings page. Could that be the problem? I attached a screenshot of what the settings page looks like below.
I don't understand the problem. Does this model of PC not support Bluetooth? I got this PC in late 2016 so it's not that old. I've never used Bluetooth on this PC so I'm a bit new to the process. I've already tried restarting the PC, shutting down the PC, downloading updates, nothing works. I also can't find any Bluetooth driver in the Device Manager (other sources were saying I should reinstall the Bluetooth driver, but it doesn't exist).
Thanks!
07-23-2020 06:21 PM
The specs of your machine is
https://support.hp.com/au-en/document/c05214742
It only has 802.11b/g/n (1x1) w/o Bluetooth. Quick option: use a dongle
http://www.officeworks.com.au/shop/officeworks/p/targus-bluetooth-4-0-usb-adaptor-taacb75au
There are many brands and models around, cheaper too.
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.