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HP Recommended
ENVY x360 m6 Conv m6-aq003dx
Microsoft Windows 10 (64-bit)

I have a ENVY x360
Model: W2K42UA HP ENVY x360 m6 Conv m6-aq003dx ALL 
[personal information removed] 

The power button has quit working. If I open it up and press in the perfect little spot, it'll turn on, but even that is difficult.  I think it's the inside power button board. 

The problem is that I cannot find ANYTHING (even on the HP parts website) that states the item number for this. The closest thing I can find is 856792-001 which is the power button board for the ENVY X360 M6-AR004DX and looks the same...  but that is not the exact same model number as my laptop. I don't know if it will work or not, and I don't want to spen $60 for something that is wrong for my computer.

I'm hoping someone from HP will see this and have mercy on me and just tell me which item number is the board I need to buy. Also, if you know the replacement part number for the actually little plastic button, I may as well order one of those as well just in case that is part of the problem.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hey there! @kpeters, Thanks for stopping by the HP Support Forums!

 

I understand you would like to know the part number for the power button board on your PC.

 

Don't worry I'll try to help you out.

 

Did you make any hardware or software changes on your PC?

 

I have checked the records and found the connector board includes the power button, audio jack and USB port.

 

Please replace the part with the part number listed below.

 

Connector board (includes audio jack and USB port) 856808-001

 

Refer the laptop user guide for more information. Click Here

 

Note: Refer page 42 for more information.

 

You can purchase the part from HP parts store using this link. Click Here

 

Hope this answers your query!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hey there! @kpeters, Thanks for stopping by the HP Support Forums!

 

I understand you would like to know the part number for the power button board on your PC.

 

Don't worry I'll try to help you out.

 

Did you make any hardware or software changes on your PC?

 

I have checked the records and found the connector board includes the power button, audio jack and USB port.

 

Please replace the part with the part number listed below.

 

Connector board (includes audio jack and USB port) 856808-001

 

Refer the laptop user guide for more information. Click Here

 

Note: Refer page 42 for more information.

 

You can purchase the part from HP parts store using this link. Click Here

 

Hope this answers your query!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

HP Recommended

Thank you so much!  That is very helpful!  

HP Recommended

Hi! @kpeters, You're welcome and thanks for your prompt response.


I am glad I was able to answer your query.


If you have any queries in future related to any HP products, you can always reach out to us.


We will try our best to help you out.

 

Take care,
Have a great day! 🙂
 

A4Apollo
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.