• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-05-2023 10:30 AM - edited ‎09-05-2023 12:09 PM

HP Recommended
Product: HP Notebook - 15-f233wm (ENERGY STAR)

I purchased an 8 Gb memory card to upgrade my HP 15-f1233wm from 4 to 8 Gb. I am as certain as I can be that I have the correct chip. See provided link.
The replacement was simple.. open door on back.. remove existing card, insert new card.. close door but laptop does not boot up. I can see the light on the keyboard that lites up when I do start it up.. but the screen never even gets light.
Am I missing a step? I thought the card was a DOA so I bought another one and it doesn't get it to start either.
What now? I know the laptop is supposed to be compatible to 8 Gb... It is running a celeron CPU.
thanks

Category:
3 REPLIES 3

‎09-05-2023 12:16 PM

HP Recommended

Your laptop has a Celeron processor and the Braswell chipset.

The manual states it only supports a maximum of 4GB. 

http://h10032.www1.hp.com/ctg/Manual/c04763947.pdf

 

 

Honestly, upgrading the memory is not going to give you any appreciable performance increase.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎09-06-2023 08:55 AM

HP Recommended

That's funny because everywhere I looked when I bought it and even now indicates it is upgradable to 8 Gb. Here's a similar post by another so called "HP Expert" confirming exactly the opposite. 

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/Can-i-upgrade-my-ram-on-my-hp-...

Was this reply helpful? Yes No

‎09-06-2023 01:56 PM

HP Recommended

If you read through the latest post in the thread you provided a link to you will see that there was no success with a few owners in trying to upgrade to 8 GB.

 

 


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.