Can't type Upper Case Letters

[GoneShoppin]

I have an Envy x360 TouchSmart, Model 15-u010dx

Suddenly, there are certain keys on the keyboard that I cannot use the Shift key to capitalize, the cursor just stays in the same spot doing nothing. If I release the shift key, a lower case letter can be typed, just not an upper case letter. It is happening on at least a half dozen keys.

I did try to update the driver for the keyboard but received a message that I already had the most updated driver.

[WAWood]

@GoneShoppin 

Here's some troubleshooting steps you can try: http://support.hp.com/us-en/document/c03738933

If you are experienced at laptop repairs, you can often replace a keyboard for $25 for a new one and a half-hours work. I have done this on older HP laptops.

But, if you're NOT, there is a serious risk of breaking fragile connectors and cables doing this -- so I do not recommend it.

Instead, I would recommend you hunting down a local laptop repair place to have THEM replace the keyboard. Sometimes, on some models, you have to replace the entire top surface of the laptop, not just the keyboard. So you should get an estimate of what is involved before you have the work done.