• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP ENVY 17t
Microsoft Windows 10 (64-bit)

I am planning on getting the new ENVY 17t laptop. However, I would like to know if it can be cahrged thru its USB C port. If it can be charged, will the USB C chargers that HP sells work on it? I got two different answers from HP Sales regarding the USB C charger. One said it would charge but at a slower pace. The other rep said it won't charge. Which is the right answer?

5 REPLIES 5
HP Recommended

@VeenZane

Thank you for joining HP Forums. 

I'll be glad to help you 🙂 

 

As I understand you need information on using the USB Type-C port for charging the laptop.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check if the PC supports thunderbolt technology?

Also did you know that HP doesn't sell any chargers for notebooks as off yet?

 

While you respond to that, I went through generic product specifications of HP Envy 17T and found that there is no Thunderbolt port available on your PC,

I'm afraid it may not work without a thunderbolt compatible port.

 

For more details regarding the usage of USB TYPE-C Port,

please visit this link: Click here

 

I hope this information helps,

 

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Thanks for the reply. Here is the link to the adapter i was thinking of getting if i end up getting the envy 17t laptop.

 

http://store.hp.com/us/en/pdp/hp-usb-c-travel-power-adapter-65w

 

You're right that it doesn't support thunderbolt because i just checked the spec sheet again. So 2 out of 3 says that it can't be charged via USB C. I guess it can't be charged that way. That's a huge disappointment as I was really planing on getting this laptop. It was between this and the inspiron 7577. Although the HP had an older gpu, i was still going to go for it because of the price hp offers right now. However, the lack of a capability to charge via USB C port has tilted it the inspiron's way.

So the adapter on that link can only be used on HP laptops that support TB3? Also, if a laptop has TB3 support, does it automatically mean that it can be charged via USB C?

Thanks for the help!

HP Recommended

 

@VeenZane

Thank you for responding,

It's great to have you back 😉

 

There are quite a few other models that support the TB3 and you could check them out,

using the HPshopping website: Click here to access it.

 

That said, you are right about USB Type-C TB3 support for charging & alternate display, etc...however, as off now HP doesn't support charging via a power bank, in case you wanted to set that up, just an FYI.

 

I hope my information was helpful.

 

If I have answered your queries, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" button for my efforts to help you.

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

So how about the adapter on the link i posted, can it be used for HP laptops with TB3?

HP Recommended

 

@VeenZane

Thank you for responding,

It's great to have you back 😉

 

Yes, that should work just fine,

I recommend you check with the USB-TYPE C specifications article I had sent earlier as it contains the detailed answer to your query.

 

Let me know , if you need anything else,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon,

followed by clicking on 'Accepted as Solution' as it would help the community gain more knowledge,

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.