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Envy x360 15-cn1011ur
Microsoft Windows 10 (64-bit)

 Hi, I have a next question: I just got (literally 2 days) a new laptop and tested it out; When I tried to run some games (my laptop has i5 8265u + MX 150 4 GB) and see the temps under load; the temperatures went up to about 95 degrees, after which they continued to jump back and forth. Seeing this, I undervolted CPU (via XTU) and underclocked GPU (via Afterburner) and temps went down to about 65-70 degrees, which is sugnificantly better, but having to limit its performance is tough.

So, I thought that changing thermal paste for somithing like Arctic Cooling MX-4 (it has good rewiews, but i am open to other suggestions) would help temps a bit. 

 But the question then is, can I repaste it with my warranty intact by myself and if not, whether this can be done via an HP authorised service center ?

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @nuyter 

 

Thank you for posting in the HP Support Community.

 

Personally, I think they will want to be done by authorized tech center, not by you, in order to keep the warranty active.

To be 100% sure and to arrange all the details, please call the local HP Support team for your country and address this with them directly -> https://www8.hp.com/ru/ru/contact-hp/phone-assist.html

 

Hope this helps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

1 REPLY 1
HP Recommended

Hello @nuyter 

 

Thank you for posting in the HP Support Community.

 

Personally, I think they will want to be done by authorized tech center, not by you, in order to keep the warranty active.

To be 100% sure and to arrange all the details, please call the local HP Support team for your country and address this with them directly -> https://www8.hp.com/ru/ru/contact-hp/phone-assist.html

 

Hope this helps.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.