Cannot Find the IR Camera

[Sabina_1]

I tried to use the online method to download the IR camera through the Customer Support site. However, after detecting the software and drivers, I cannot find the IR camera. 

[Dragon-Fur]

@Sabina_1 

Welcome to the HP English Community --

Guessing -- we do not have your model name or product number for your mystery computer.

The simplest explanation is also the most common:

When the Device Manager does not detect an IR camera, the explanation is that no such device is installed in the hardware.

Installing a Driver cannot make a Not-IR camera into an IR camera.

Control Panel > Device Manager > Tab View > Devices by Type > Section Cameras

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Message Content References

 HP PCs - Troubleshooting Windows Hello Face Recognition

Method – Use PartSurfer to check the parts / components in your computer

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 Open PartSurfer

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• Search for your computer / printer / device >> See HINT
• Need Help?  Tab Self help > find and open the User Guide and FAQ

How to use PartSurfer:

• Select your region / country - PartSurfer must know your general location
• Enter your device Product Number , Serial Number, or Part Number in the Quick Search box
• HINT: To see a system-specific list, replace the Product Number with your device Serial Number
• Items accompanied by a tiny box in the Add-to-Cart column are available for purchase

Parts marked as "n/a" (or are missing from the list) are not available from HP.

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References / Resources

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