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‎05-02-2024 11:40 AM

HP Recommended
Product: HP EliteBook 840 G5 Base Model Notebook PC
Operating System: Microsoft Windows 11

Hello community.

I purchased a HP Thunderbolt Dock G2 Combo cable, and tried to connect it to my HP EliteBook 840 G5 Base Model Notebook PC.

I however am not successful. It is not behaving like I plugged anything. I have a simple Thunderbolt to HDMI that works perfectly fine. I am failing to understand why. My PC is 16gb ram and OS Windows 11 23h2

I have gone to the bios and have also removed the security, yet I am not getting any traction.

The laptop simply behaves like it does not know that anything is connected. even the charging is not working.

3 REPLIES 3

‎05-02-2024 11:59 AM

HP Recommended

Do you have the Thunderbolt Control Center installed?

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‎05-02-2024 03:03 PM

HP Recommended

No, I do not 

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‎05-02-2024 08:24 PM

HP Recommended

I have seen the application version 1.0.37.0, still no hope

 

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