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Message 1 of 4
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Flag Post

Cannot find my OMEN part anywhere what are the alternatives?

HP Recommended
OMEN 17-W151NR
Microsoft Windows 10 (64-bit)

My laptop has a similar crack to the one shown in the attached image but worse. This issue is making closing the screen almost impossible, and I am afraid that it will eventually damage the motherboard. Unfortunately, this line of laptops has been flimsy and had other issues with the hinges, and what is more disappointing is HP dropping the support for critical replacement parts.

 

My replacement part is 862973-001 and literally I cannot find it available anywhere! Plus it was unfortunate to learn that the top part comes as one unit (Palmrest, Keyboard, and touchpad) which makes customers' chances scarce.

 

My question at this point is, what are the alternatives? For example, is there any other OMEN model that uses a similar top, maybe with a different part#, and could possibly fit my model?

 

Thank you.

 

HP-Omen-17-W-Series-DamagedCorner 

3 REPLIES 3
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HP Support Agent
HP Support Agent
18,169 18,146 1,138 1,142
Message 2 of 4
Flag Post
HP Recommended

@0123456789

 

Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

I suggest you contact HP Support in your Region for Service Options


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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New member
6 1 0 0
Message 3 of 4
Flag Post
HP Recommended

My Omen is out of warranty. Does your solution still apply?

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HP Support Agent
HP Support Agent
18,169 18,146 1,138 1,142
Message 4 of 4
Flag Post
HP Recommended

If it's Out Of Warranty there will be charges for repair

KrazyToad
I Am An HP Employee

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