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HP Recommended
ENVY 13-aq0003na

The AC adapter that came with my ENVY 13-aq0003na was overheating (very hot to the touch, smelled odd), so I wish to buy a replacement charger, but I cannot locate the appropriate replacement. My laptop model does not show up when trying to search the HP Parts Store (I'm not sure what the 'na' part is - is this a region marker? I'm in the UK). 

 

On PartSurfer the original AC adapter part (L23960-003) and mains power cable (213351-018) both show up with an error.

 

It is also not possible to add the replacement part number that is given on the adapter (L24008-001) to cart - also, some of the licensed resellers have this part number down as a USB-C adapter. My laptop does have a USB-C port but I thought this was just for charging other devices?

 

If anyone can help me track down the right part, I'd really appreciate it. Thanks very much in advance!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@inglorioustimes 

 

The specs of your machine is

 

          https://support.hp.com/au-en/document/c06440200

 

It uses  65 W AC power adapter part # 913691-850, You can order from

 

          https://partsurfer.hp.com/Search.aspx?searchText=913691-850

 

or use part # to search elsewhere for example

 

        https://www.newegg.com/p/16J-00F6-09FR1

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

1 REPLY 1
HP Recommended

@inglorioustimes 

 

The specs of your machine is

 

          https://support.hp.com/au-en/document/c06440200

 

It uses  65 W AC power adapter part # 913691-850, You can order from

 

          https://partsurfer.hp.com/Search.aspx?searchText=913691-850

 

or use part # to search elsewhere for example

 

        https://www.newegg.com/p/16J-00F6-09FR1

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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