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‎08-24-2018 01:39 PM

HP Recommended
Product: 3KX90ES
Operating System: Microsoft Windows 10 (64-bit)
Hi,
I have followed the maintenance manual for hp 250 g6 i5 to remove the case.

The case has released all the way around the edge.
However the case refuses to come away from the computer toward the middle of the unit.

Does this model have any extra fixings or anything else to cause this problem?

Thanks
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2018 02:54 PM

HP Recommended

I agree with @Huffer Probably one screw still in the case. On some models there is even one under a lable right off center. I believe the model in the video I posted shows where that screw is. Maybe check for that on yours.

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View solution in original post

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15 REPLIES 15

‎08-24-2018 01:46 PM

HP Recommended

You pulled 9 screws and the optical drive? That makes 10 screws in all and the one holding the optical drive in place is right in the middle of the back

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‎08-24-2018 01:49 PM

HP Recommended
Thanks for the quick reply.
There is no optical on this model and i have removed 9 screws including the one from the centre.

Thanks
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‎08-24-2018 01:54 PM

HP Recommended

If there is one in the center there should be 10 in all. Do an audit and close comparison to the pictures in the manual. 

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‎08-24-2018 01:57 PM

HP Recommended
es sorry i count ten removed.
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‎08-24-2018 02:02 PM

HP Recommended

Then there is no reason it will not come off. Sometimes it takes a little effort although I absolutely do not want to encourage you to break it. This is one of those times remote help is not going to be very helpful I am afraid. Even a picture can't do much for us. 

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‎08-24-2018 02:04 PM

HP Recommended
Yes i am trying not to break anything.

Thanks for the support, i will try again.

Should the worst hapoen, where can i purchase a replacement case in the UK?

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‎08-24-2018 02:06 PM - edited ‎08-24-2018 02:11 PM

HP Recommended

@D1998

Have you tried a prying tool to work around the edges? Even a credit card will work.

I can't find a video on your model but the 250 G5 video shows prying the case.

http://h20574.www2.hp.com/results.htm?SID=10180321&MEID=DCF73E2E-B847-414F-A43F-52FCC65135C9

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‎08-24-2018 02:10 PM

HP Recommended
No i haven't but will do. The edge is released all the way around but for some reason the middle refuses to come free. All srews are removed.

Thanks
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‎08-24-2018 02:12 PM

HP Recommended

Watch the video on a similar model to see how prying it works:

http://h20574.www2.hp.com/results.htm?SID=10180321&MEID=DCF73E2E-B847-414F-A43F-52FCC65135C9

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