Cant Update Synaptics Touchpad driver on Win 11

[Mark_D_B]

Hi All,

I am struggling.  I had been using the Synaptics touchpad perfectly on my Spectre for ages and all has been well.  A few weeks ago, Norton did a driver update and updated the touchpad driver to a generic Windows one, which has minimal functionality and does not allow reverse scrolling.

I have the correct HP Synaptics driver application downloaded (the one I installed from initially) and it will not install.  I keep getting the massage that a newer driver exists and if I want to install the HP Synaptics driver, I have to remove the touchpad device and existing driver and reinstall.

I have done this many times, restarted etc and it continually says a newer driver currently exists.  The laptop seems to automatically reinstall the touchpad and the Windows generic driver when it reboots and I never get to a stage where the older HP Synaptics driver will install.

Not having a working touchpad is a big issue, so I would be very grateful if someone can help me here.

Many thanks

Mark.

[Nal_NR]

Hi @Mark_D_B,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I have gone through your post and seems there are no drivers available currently on your Windows 11 OS. Click here to find the information

I am afraid, you have to wait until further updates. Meanwhile, you may want to use the Original OS, which came originally.

After that, if you are still facing issues, you may want to service the unit.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Mark_D_B]

Hi Elohi_NR,

Sorry for the late reply, all the email notifications went into my Spam folder, so I didnt see them.

I have managed to get it working by using one of the original drivers/app.  However, it now says it is an evaluation copy???  I am not sure if this will now stop working after a period of time.

Thanks Mark

[Nal_NR]

Hi @Mark_D_B,

I'm glad to hear it's sorted. Thanks for your time and patience with us. If you need any help in the future, you can always get back to us.

Take care