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‎05-18-2020 11:26 AM

HP Recommended
Product: HP notebook 15r221nv

Hello, i do not know if i can get my question answered by the community, but i hope so and if not, any advice is gladly welcomed. I have an HP laptop that when power button is pressed, it is working for 5 seconds and then turns off immediately. There is no beep or light pattern to indicate any problem. After troubleshooting i concluded it is a motherboard issue and i found a capacitor overheating. The capacitor is attached to a TPS IC and and i would like to find its capacitance value in order to replace it.  Is there a way to do that? I searched for the schematic of the IC but there was nothing i could find. Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-28-2020 10:24 AM

HP Recommended

@Bakakas
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, this sounds like hardware related issue with the computer. As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

 

ECHO_LAKE
I am an HP Employee

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1 REPLY 1

‎05-28-2020 10:24 AM

HP Recommended

@Bakakas
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, this sounds like hardware related issue with the computer. As we have limited support boundaries in the support community as of now. I would request you to reach out to our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

 

 

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No
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