Card Reader not working windows 10

[sbertini]

Hello,

i have a problem with Realtek PCIE CardReader in my laptop HP Pavilion Power 15-cb028nl.

Card reader not show in device manager and is hidden.

If i try to show it it says that device is not connected to computer and is grayed.

I try download and installa latest driver from realtek site but without luck.

In event viewer i see a WHEA-logger event with this text:

Errore hardware corretto.

Componente: Porta radice PCI Express
Origine errore: Segnalazione errori avanzata (PCI Express)

Bus:Dispositivo:Funzione: 0x0:0x1C:0x4
ID fornitore:ID dispositivo: 0x8086:0xA114
Codice classe: 0x30400

Nei dettagli della voce sono disponibili informazioni aggiuntive.

i upgrade bios to F.16 version but not resolve the issue

Can someone help me out?

Regards

[Paul_Tikkanen]

Hi:

Do you have a SD card inserted into the card reader?

On my HP 350 G1 business-class notebook, the Realtek card reader does not show up in the device manager unless a SD card is inserted.

I have updated the driver with the SD card inserted.

[Ruben_S]

Hi,

Try to reset the card reader on unit and check.

even after reset if its not working-replace the card reader.

If unit is covered under warranty-contact HP tech support for replacement.

"I work for HP."
Regards,
Ruben

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[sbertini]

I don't have SD card inserted but i check another 3 laptop 15-cb00x at the shop and have the same problem with card reader.

So i think it's related to BIOS or driver issue to all 15-cb series laptop

Possible?

[Ruben_S]

Hello, Try to update BIOS or perform BIOS default. check weather SD card reader is enabled on BIOS. "I work for HP." Regards, Ruben

[sbertini]

Hello,

BIOS is already updated to latest version F16 and not option in bios to disable card reader

[Ruben_S]

In this case you can re-install OS and check.

even after re-installing  OS if you have same issue, you need to replace the SD card reader on PC.

"I work for HP."
Regards,
Ruben

[mfu88]

Go to Realtek's site directly and download the driver for Windows 10. It works perfectly for me after so long looking for it for my notebook. Hope it works for you

https://www.realtek.com/en/component/zoo/category/card-reader-solutions-card-reader-controllers-soft...

[mntnclmbr]

Went to linked site.  Downloaded driver to my computer.  Unzipped the file.  Went to Device Manager and under "Memory Technology devices" I right clicked the problem driver and chose to update driver.  I browsed to the folder where the downloaded driver was located.  It installed and immediately worked.

Thanks