Care Pack Extension

[AndrewKmx]

I have an HP DV7 laptop. It's working fine but the warranty and 3 year care pack have expired.

In the good old days when I worked as an HP Customer Engineer there was generally a 10 year service life for hardware and my HP customers had contract options to extend the support life, but don't know what the policy is today.

Is it possible to buy a care pack beyond 3 years?, or am I stuck with time and materials?

[DavidSMP]

@AndrewKmx,

Welcome to the HP support forums. I have reviewed the post comprehensively.

I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

 Cheers!

[AndrewKmx]

Thank you.

As advised above, my HP laptop is working fine but I'm wondering what the arrangements are for support after the warranty and initial 3 year care pack have expired. I didn't receive any contact when the care pack ended so I'm querying whether further care packs can be purchased to extend formal support.

[AndrewKmx]

This was never followed up by HP, so I am at a loss to know what the situation is when an HP laptop reaches the end of warranty and care pack. Presumably if the laptop becomes faulty they would want me to pay for repairs on a time and materials basis. Assuming that is the case I would much prefer they actually told me rather than ignoring questions I have raised.

[Jeet_singh · Accepted solution]

@AndrewKmx,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues related to Care pack. Don't worry I'll do my best to help you with this.

I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

Keep me posted,

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[AndrewKmx]

Thanks Jeet. I have replied privately.