Case Creaking/popping sounds

[Brian1f1]

Hi,

Wasn't sure where to post this, my X360 emits a rather loud clicking or popping sound anytime it is moved by or pressure is applied to the right front corner. It does not appear to be loose, and I cannot really see any obvious flex, but you can feel it popping. It is very annoying because it is so frequent and seems like very poor quality on an otherwise premium machine.

Any ideas on how to fix this? I would rather not mail it in if I can avoid it. I can upload a video if anyone thinks that would help.

Thanks!

[EmeraldAvenger]

Hi there @ Brian1f1 ,

Thank you for visiting the HP Support Forums and Welcome.

I looked into the issue you were having with your HP Spectre X360 making cracking and popping noises. Based on your description, it sounds like you will need to Contact HP.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number

Case number and phone number appear.

They will be happy to assist you immediately.

I hope that this helps!

Have a great day!

[Phynal]

I had this on mine on the front left corner, near the SD card slot. I checked several in store machines, and found it in 3 of the 4 Spectres.

It seems to come from the bottom cover "Catching" or rubbing on the case, as if is was slightly misaligned. In the end, I found it far less worrisome than the angled hinges I found on every Spectre I've seen.

[Brian1f1]

So my wife has a unit that is free of clicks and has straight hinges. Nice build. Mine has misaligned hinges that don't seem to impact the usability at all, but that awful corner click. Do you think tightening the screws on the bottom would help? I'd have to by a special driver. The return process is so bad, had to do that once already for a burned out fan. Took almost two months to get a replacement.

[Phynal]

If your wife also has a QHD screen without a yellow tint to it then I think she has the perfect laptop! The hinges are only aesthetic, unfortunately in most systems they come with a crooked screen.

The screws on the bottom are what holds the cover in place, and you may be able to readjust them (but it would most likely void your warranty). Tightening would most likely not help. They would have to be loosened, the cover moved, and then retightened.

This laptop has a truly premium design, but a sloppy build. We've gone through two. And I agree about the return process. Painful.

[Brian1f1]

She is rocking the regular screen. Sad thing is the hinges and click wouldn't bother her in the least... Probably would have never noticed. I surely don't want to void my warranty. I guess its crooked clicky for life....

Unless the hinges and click are considred repairable? I could send it in for repair I guess. Think I missed the 30 day return window.

[Brian1f1]

Update. It is going in for repair. According the the chat, they will align the hinges (believe it when I see it) and fix the creaking clicking sound (believe it when I hear it, but think this they may actually tackle).

Will rock the wife's perfect model while I sweat it out.

[Phynal]

I dunno if they're repairable. You could try calling and see. On my last one I just tried to live with it. I found it only creaked when I grabbed it in a certain way, so it may just be something you forget about.

I will say this: even though I returned both of mine, if I only had trouble with the hinge and creak I would have lived with it. Personal choice, though. Hope it works out for you. It is a beautiful device.

[Phynal]

Just read the update: Glad to hear it. Hope they get it straightened out!

[Brian1f1]

Well, after the chat ended I got the email and it says the repair is for a "loud drive"...

Dude apparently didn't understand me... I don't know. Now waiting for a call from them to try to fix it.

You are right, I would almost rather deal. This noise and creak is pretty bad and anytime you move it from right side... Drives me kind of crazy. I will probably give up though if this goes poorly.