Catastrophic failure...

[Jay707]

Hi HP experts. My notebook went so slow I couldn’t click into settings. It may have had something to do with Teams and Zoom.

Using the diagnostics I get failure code :

0g91bq-6ssarw-mfpwwk-60d803

please advise how I can fix this. Cheers!

[Prométhée]

Hello

Hard Disk 1 SMART Hard Drive Detects Imminent Failure
the hard drive is defective
It can continue to operate for a certain time, but it can definitively break down, if it is not already the case!
If possible, save personal data
Try a full reinstall
Be careful even if it works, it may permanently break down, save the data regularly.
This may allow you to use the computer while you find a hard drive!
Your computer should be this

•  HP Pavilion TouchSmart 14-b151tu Sleekbook Product Specifications

 HP Pavilion TouchSmart 14 Ultrabook HP Pavilion TouchSmart 14 Sleekbook HP Pavilion 14 Ultrabook HP...

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

 Using the HP Cloud Recovery Tool (Windows 10, 7)

• Creating and Using a Microsoft Recovery USB Drive (Windows 10)
•  Performing an HP System Recovery

if you have windows 10 you can use microsoft tool
https://www.microsoft.com/en-ca/software-download/windows10

[Jay707]

Many thanks for the advice, I’ll try this !