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‎03-15-2019 03:06 PM

HP Recommended
Product: Notebook HP - 15-ay055nl
Operating System: Microsoft Windows 10 (64-bit)

Good morning. I have a computer called Notebook HP - 15-ay055nl with the button to eject the DVD player that got stuck and now the DVD player comes out continuously by itself. What can I do?
Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-15-2019 03:29 PM

HP Recommended

Well you can remove the DVD drive from the computer. You can remove the faceplate from the DVD drive and check the button from the backside of the faceplate and try to figure out how and why it is stuck but assuming its damaged with broken parts all you can really do is replace the drive. They are not very expensive or hard to replace. Flip the laptop over, remove one screw and the drive slides out. See p. 49 of the Manual here:

 

Manual

 

Post back if you want further help with how to remove the faceplate, etc. Please accept as solution if this is the info you needed. 

View solution in original post

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1 REPLY 1

‎03-15-2019 03:29 PM

HP Recommended

Well you can remove the DVD drive from the computer. You can remove the faceplate from the DVD drive and check the button from the backside of the faceplate and try to figure out how and why it is stuck but assuming its damaged with broken parts all you can really do is replace the drive. They are not very expensive or hard to replace. Flip the laptop over, remove one screw and the drive slides out. See p. 49 of the Manual here:

 

Manual

 

Post back if you want further help with how to remove the faceplate, etc. Please accept as solution if this is the info you needed. 

Was this reply helpful? Yes No
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