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BlueLight218
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Certain keys on my keyboard don't work, yet they have no physical damage.

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OMEN by HP Laptop 15-CE0XX
Microsoft Windows 10 (64-bit)

Certain keys on my keyboard don't work for no reason. They haven't been physically damaged at all, and I never messed with the keys any time before. The keys that aren't working are Caps Lock, Esc, Tab, Fn, and "2" (not on the numpad). As I was looking at my devices and seeing if my keyboard needed to update, I noticed three random events that happened on March 15th, which is around the time I started having all of these issues. I'm not sure if this is some common issue with an update, or something out of the blue, but I can provide more details and go in depth about the events if needed. Thanks in advance.

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 2
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@BlueLight218

 

Welcome to HP Support Community


I would like to help

 

Please try reinstalling the Keyboard Driver from Device Manager

 

- Select the Start button, type Device Manager, and select it from the list of results.

- Look for Keyboard Adapters and expand the List

- Look for Keyboard driver then right-click it, and select Update Driver.

- Select Search automatically for updated driver software.

- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the Keyboard driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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