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Teacher
Posts: 55
Member Since: ‎09-25-2016
Message 1 of 10 (244 Views)
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Change boot order-Using recovery Media

Product Name: HP Pavilion TS Notebook 15
Operating System: Microsoft Windows 8.1 (64-bit)

I'm having a problem with recovery using the Media discs. 1st disc works perfectly, 74% into 2nd disc, says Copy File Fails. I recently replaced the HDD.  If I change the boot order to the CD ROM first, will this make a difference? HELP!

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Accepted Solution

Re: Change boot order-Using recovery Media

Hi@geegeesgirl,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Need help installing Windows. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

The issue seems to be for various reasons. I request you check for the following.

  • Check if all the discs are clean and there are no scratches what so ever.

Also, Try the HP Diagnostics first on the hard drive to see it passes or fails. Use the link below to perform the diagnostics.

 

http://hp.care/2bOrqZQ

 

Hope this helps. Kindly update the status.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

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HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 2 of 10 (214 Views)

Re: Change boot order-Using recovery Media

Hi@geegeesgirl,

 

Welcome to HP Support Forums. Best platform for all sorts of solutions, tips and tweaks to your questions/issues.

 

To have the best experience on HP forum, visit our HP Forums Guide to know more.

 

Need help installing Windows. Is that right?

 

Thank you for sharing the issue details. I would like to help you.

 

The issue seems to be for various reasons. I request you check for the following.

  • Check if all the discs are clean and there are no scratches what so ever.

Also, Try the HP Diagnostics first on the hard drive to see it passes or fails. Use the link below to perform the diagnostics.

 

http://hp.care/2bOrqZQ

 

Hope this helps. Kindly update the status.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Teacher
Posts: 55
Member Since: ‎09-25-2016
Message 3 of 10 (208 Views)

Re: Change boot order-Using recovery Media

Hello, and thank you for your response.  I need help installing everything back to the way it was, with the recovery media disc. The new HDD that was installed, passed on the extensive test(4 hr). The disks I received are new, but I did check for any scratches, didn't see any that would cause it not to be read..  It also seems, I cannot get to the screen that checks everything, not sure why?

Teacher
Posts: 55
Member Since: ‎09-25-2016
Message 4 of 10 (203 Views)

Re: Change boot order-Using recovery Media

Hello, I've had a few different posts on here, since the beginning. Hard drive(750gb) died, I put a new one in, 1TB, ordered the recovery media discs, started the recovery process. The 1st disc was perfect, 2nd disc went to 74% then stopped, says copy file fails. I'm stuck from here, Hard drive is fine(passed).  The discs should not be scratched, there new.

HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 5 of 10 (177 Views)

Re: Change boot order-Using recovery Media

Hi@geegeesgirl,

 

I thank you for the reply.

 

I recommend you try contacting Phone support for warranty support options as you are unable to install OS. Use the link below to contact the phone support.

 

http://hp.care/2bjG4nE

 

Hope this helps. Kindly update the status.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Teacher
Posts: 55
Member Since: ‎09-25-2016
Message 6 of 10 (172 Views)

Re: Change boot order-Using recovery Media

Hello again, I was sent new discs, on the original ones, the 2nd one was believed to be faulty. I changed the boot order before installing, and now everything is perfect. Discs installed Perfectly. Thanks for your response and help in this matter.

Teacher
Posts: 55
Member Since: ‎09-25-2016
Message 7 of 10 (170 Views)

Re: Change boot order-Using recovery Media

2nd disc was Scratched/Faulty. Thanks again.

HP Support Agent
Posts: 3,304
Member Since: ‎08-03-2016
Message 8 of 10 (159 Views)

Re: Change boot order-Using recovery Media

Hi@geegeesgirl,

 

I thank you for the reply.

 

Appreciate the effort you put in finding the solution. Kudos to you.

 

Cheers.

 

Happy posting.

 

Resolv_S

 

Glad to help you. I work for HP

Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click the Kudos Thumbs Up" to say “Thanks” for helping!

Resolv_S
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Teacher
Posts: 55
Member Since: ‎09-25-2016
Message 9 of 10 (151 Views)

Re: Change boot order-Using recovery Media

won't let me click Accept Solution. When I click on it, makes a click noice and a yellow cloud like item pops up. What is that???????

Teacher
Posts: 55
Member Since: ‎09-25-2016
Message 10 of 10 (149 Views)

Re: Change boot order-Using recovery Media

Got it!! Accepted Solution

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