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‎02-22-2017 12:45 AM

HP Recommended

I ordered the restore disks for factory settings. I received a email and a call from  https://restoredisks.com/  . They cancelled my order and are issuing a refund.  Reason is, because I changed the motherboard it would reject the disks.  They said to contact HP. Which I did before. I went to a HP service store here in Thailand. Basically they were useless. I did prior install Windows 8.1. I'm not sure if I could reinstall it again. To clean things up on my laptop. Also after the motherboard was installed my windows were not activated. I tried the original product code to activate windows. Wouldn't accept the product code. I did a little search and I found the new product code. I found it by going into regedit.

HKEY LOCAL MACHINE\SOFTWARE\MICROSOFT\WINDOWS NT\CURRENTVERSION\WIN8.  

I entered the product code and activated windows. So now at least I don't get a pop up all the time to activate windows.

I guess, there's no way to set it up with factory settings.

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‎02-22-2017 04:08 AM

HP Recommended

You just had to explain them this scenario. The new board has hardware hashes and product details embedded to your BIOS chip. So recovery media of new board should work.

Anyway glad that you Clean installed Windows.

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