Charger going very hot

[Hamza_laptop15]

Hi,

i bought brand new Dubai imported HP Notebook 15-ba009ne with core i5 7200u processor, amd radeon 520 graphics and intel HD graphics 620, windows 10 home 64bit, 1TB HDD and 6 Gb memory.

within use of 1 month, its charger was normally running but after month, it started getting really hot after 10 minutes of charge and I got afraid of it that it can explode and stopped charging MY laptop.

I want to confirm that is it normal for the charger to get too hot to touch after use of 1 month? 

Waiting for you answer, Thanks!

[The_Fossette · Accepted solution]

Hi @Hamza_laptop15,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

I reviewed your post and I understand that the AC adapter is getting hot.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• Where is computer being used?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

As you have mentioned that the computer is imported from Dubai, there may be a possibility in the voltages used in Dubai and place where you are using the computer now.

However, I recommend you update the bios and chipset driver from the below link and check if it resolves the issue.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[EddyK]

Hi Hamza_laptop15,

Try all the steps mentioned by The_Fossett. However keep in mind that laptop chargers tend to heat up quite well, especially if the size of laptop is bigger. (In your case is a 15 inch which can get pretty hot)

Regards,

kem579