Charger keeps charge but does not increase or decrease

[ztjinc]

I got a notice that the charger was not at full strength.  So now when it's plugged in, it stays at the same battery percentage.  It doesn't go up or down. 

I tried unistalling the drives. 

I tried the f2 at startup and checking the battery/ac adaptor. The first day they where fine. The battery icon changed to the battery with the lightening bolt. 

Any ideas?

[sandytechy20]

@ztjinc 

Welcome to the HP support community.

I understand that your notebook is not charging, I am glad to assist you.

Turn off the laptop and turn it back on after 30mins. 

Reinstalled Microsoft ACPI-Compliant Control Method Battery under device manager: 
1) In the search box, type and open “Device Manager”.  

2) Expand “Batteries”.  

3) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there.  

4) Click on “Uninstall”.  

5) At the prompt put a check in the box to remove the current driver  

6) Shutdown the computer.  

7) Remove the battery for minute and then put it back in.  

😎 When the computer comes back up it should automatically find the driver.  

9) Go to Device Manager.  

10) Expand Batteries.  

11) Right-click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there. 

12) Click "Search automatically for updated driver software"  

Do the same thing with Microsoft ACPI-Compliant Embedded Controller.  

Restart the computer and the issue should be fixed. 
 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.