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- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Charging Issues and Screeching Noise

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06-20-2019 05:26 AM
Not sure if I've posted this to the right board so forgive me if I have not.
About a few days ago I started experiencing issues with charging my laptop. I plugged it to the charger and it started making a horrid screeching noise, so I turned it off, which fixed the screeching, and left it to charge. It worked without issue yesterday, running for a few hours fine without being plugged in. I came to work on it today, plugged it in but kept receiving the "battery low" notification and the battery status said "discharging". I tried to troubleshoot but this could not be completed before the laptop ran out of battery and switched off. I tried turning it back on a few minutes later but was met with the same screeching noise as a few days ago before it died after about 30 seconds of powering up.
For now I'm letting it charge whilst turned off, with no screeching occurring when it is turned off. However, it is preferable that the laptop be usable whilst plugged in as I need it to do work over long periods of time (given that I do digital art and animation), and that the laptop tends to run (or did run) smoother whilst charging.
I would love any advice on the issue. Thanks!
06-22-2019 12:40 PM
Please reinstall the Microsoft ACPI Compliant Control Method Battery if the Notebook is powering on
Step 01. Click on the Start Button
Step 02. Type "Device Manager" in the start search box & open the Device Manager
Step 03. Look for Batteries and expand it by click on the + symbol on the left
Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall
Note: This Battery driver will get re-installed automatically when you restart the Notebook again
Step 05. Please Shutdown the Notebook
Step 06. Please remove the Battery and unplug the Power Adapter
Step 07. Press and Hold the Power Button for full 1 Minute
Step 08. Go ahead and put back the Battery and connect the Power Adapter and restart
Next update the BIOS from this Link: https://support.hp.com/us-en/drivers
If the issue persists run a Battery Test to confirm the Hardware Functionality
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second.
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Power > Battery
Let me know how it goes 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee