Charging issues

[CyberJoe]

Hi,

I've been having charging issues with my HP ENVY x360 - m6-ar004dx (ENERGY STAR). When I plug it in when I'm using it it will say "plugged in not charging" on the battery icon in windows 10. Although when it off and plugged in it seems to charge because when I start it up after awhile being plugged in turned off the battery is a a higher percentage. I followed a few guides on how to resolve the issue on the HP forum but none of it seems to work . I used the HP's diagnostic tools and it says my computer is fine.  I tried a windows reset that didn't work. I tried uninstalling the battery drivers then shutting it down then turning it back on.  I've owned this computer for 3 years and this is my first time it had a issue. Any help will be appreciated, thanks.

[xBishu]

Hi, Probably your baterry is broken, try plug other baterry.

regards

xbsh

[CyberJoe]

Hi, thanks for the response, I tried that but the same problem is occurring though and the other battery is brand new. Any other ideas what it could be?

Thanks,

Joe

[xBishu]

hello, If you tested your AC adapter by multimeter and it is ok, try update your bios, disable Power Save in BIOS, update Microsoft ACPI-Compliant Control Method Battery drivers, if doesn`t help propably your motherboard is broken and you should go to service or if you can solder broken item

xBsh

[CyberJoe]

Hi, I don't have a multimeter but the ac adapter seems to be working fine the hp diagnostic tool check for the ac adapter said it was working correctly. I also just tried the bios update and the battery driver update and that didn't fix the problem. I think your right though with the motherboard I think something must of broken on it. I did accidentally drop the laptop before this started occurring but it was a one foot drop on carpet, I don't know if that caused it at all. That was the only time I dropped the laptop in the 3 years I owned it. Is there any other causes that can cause this issue?

Thanks for your help,

Joe