• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
Pavilion 15-ak032tx
Microsoft Windows 10 (64-bit)

When I plugged in my AC adapter (attached with battery), it's charging (in orange colour) but it couldn't start up when I pressed the power button. It seems like doesn't have any response after the power button is pressed.

 

Any solution?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Well, the next step would be to make sure that the AC adapter actually works. If you could get a hand on a different AC adapter or try the AC adapter on a different laptop that could eliminate the AC adapter as the issue. After that the power button and in the last case the motherboard. 

Asus ROG STRIX G16 Manjaro Xfce
HP Touchpad provided by HP
HP Microserver Gen8 10TB Debian Server

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*

View solution in original post

5 REPLIES 5
HP Recommended

Hi,

Have you tried it without the battery plugged in? There have been cases when the battery couldn't hold the charge and the ACPI/BIOS wouldn't let the computer to boot up. 

Asus ROG STRIX G16 Manjaro Xfce
HP Touchpad provided by HP
HP Microserver Gen8 10TB Debian Server

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
HP Recommended

Hi, thank you for your reply. I tried to unplug my battery and attach with the AC adapter. It turned white light and still no any responses after I pressed power button. Any idea or solution for me to proceed?

HP Recommended

Well, the next step would be to make sure that the AC adapter actually works. If you could get a hand on a different AC adapter or try the AC adapter on a different laptop that could eliminate the AC adapter as the issue. After that the power button and in the last case the motherboard. 

Asus ROG STRIX G16 Manjaro Xfce
HP Touchpad provided by HP
HP Microserver Gen8 10TB Debian Server

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
HP Recommended

Hi, it was my power button related problem. I try to relocate the power button flat cable ribbon then it could start again! Thanks a lot!

HP Recommended

Well Done!! 

Asus ROG STRIX G16 Manjaro Xfce
HP Touchpad provided by HP
HP Microserver Gen8 10TB Debian Server

*Please, help other users with the same issue by marking your solved topics as "Accept as Solution"*
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.