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Message 1 of 18
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Charging

HP Recommended
Hp Notebook 15 bs-164tu
Microsoft Windows 10 (64-bit)

My battery was not charging so I have performed hardware diagnostics, but no issues are found. So I removed my battery and connected charger LED is not glowing. Please help me!

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Message 2 of 18
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Will the laptop start and run on just the charger with the battery removed? 


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Message 3 of 18
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No, when I remove battery and connect charger laptop is not starting.

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Message 4 of 18
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You need to replace the AC adapter. I am also assuming it ran when the battery still held a charge. Not charging because the AC adapter is not putting out power. 


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Message 5 of 18
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Adapter is working fine. I have tried my sister's laptop with my charger adapter is working alright.

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That's really bad news. Motherboard is bad.


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Message 7 of 18
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So I need to change entire motherboard.

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Message 8 of 18
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No diagnosis is 100% without hands on but it sure seems that way


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Message 9 of 18
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Hey, I got one more thing to tell you. Now my laptop is charging some times for few minutes with longer time gaps. There is no particular time period , randomly its charging and only for few minutes.

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Message 10 of 18
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OK but will it turn on and boot up?


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