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‎06-29-2020 08:10 AM

HP Recommended
Product: Hp Notebook 15 bs-164tu
Operating System: Microsoft Windows 10 (64-bit)

My battery was not charging so I have performed hardware diagnostics, but no issues are found. So I removed my battery and connected charger LED is not glowing. Please help me!

17 REPLIES 17

‎06-29-2020 09:39 AM

HP Recommended

Will the laptop start and run on just the charger with the battery removed? 

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‎06-29-2020 09:45 PM

HP Recommended

No, when I remove battery and connect charger laptop is not starting.

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‎06-30-2020 05:22 AM

HP Recommended

You need to replace the AC adapter. I am also assuming it ran when the battery still held a charge. Not charging because the AC adapter is not putting out power. 

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‎06-30-2020 08:01 AM

HP Recommended

Adapter is working fine. I have tried my sister's laptop with my charger adapter is working alright.

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‎06-30-2020 09:03 AM

HP Recommended

That's really bad news. Motherboard is bad.

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‎06-30-2020 10:06 AM

HP Recommended

So I need to change entire motherboard.

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‎06-30-2020 11:56 AM

HP Recommended

No diagnosis is 100% without hands on but it sure seems that way

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‎07-12-2020 07:35 AM

HP Recommended

Hey, I got one more thing to tell you. Now my laptop is charging some times for few minutes with longer time gaps. There is no particular time period , randomly its charging and only for few minutes.

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‎07-12-2020 03:28 PM

HP Recommended

OK but will it turn on and boot up?

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