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‎02-21-2019 08:44 PM

HP Recommended
Product: 14-ca061dx
Operating System: Chrome OS

My Chromebook 14-ca061dx will shut down as I am working on it. I am not sure why. It will just turn off, and I will need to press the button to turn it back on.

 

Then, the other day, it suddenly did a factory reset on its own. Please help; according to its S/N, it still has 6 months of warranty. I'd like to be able to use it and get this fixed. Thanks!

1 person had the same question
1 REPLY 1

‎02-25-2019 03:50 PM

HP Recommended

@CoryDM

Welcome to the HP Support Community

 

Perform a Power Reset using this link: https://support.hp.com/ph-en/document/c01684768 

 

Then, perform a Reset your Chromebook to factory settings.

 

Use this link: https://support.google.com/chromebook/answer/183084?hl=en to reset.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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