Solved: Re: Chromebook Charger - HP Support Community

pfisher · ‎01-15-2021

I have an HP Chromebook, model 14-ak031nr and I need to replace the AC adapter. I know there are generic brands that might work with this CB. However, I am looking to purchase the genuine HP AC adapter that came with the Chromebook.

I am not sure if HP would carry this AC adapter or have it in stock.

erico · ‎01-15-2021

Use the form at the official HP PartSurfer hyperlink below to order the part from HP. HP does still stock and sell it.

https://partsurfer.hp.com/Search.aspx?searchText=N9E40UA

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erico · ‎01-15-2021

Use the form at the official HP PartSurfer hyperlink below to order the part from HP. HP does still stock and sell it.

https://partsurfer.hp.com/Search.aspx?searchText=N9E40UA

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

pfisher · ‎01-15-2021

I checked and HP doesn't have it in stock. I will be looking to purchase both of these parts.

841638-001 DC-in power connector

741727-001 Smart AC power adapter (45 watt) - 4.5mm barrel connector, non-power factor correcting (NPFC) - Requires 3-wire AC power cord with C5 connector

Where do I find both parts? Again, I need them genuine HP parts.

erico · ‎01-16-2021

A Google search finds numerous sources.

HP Smart AC power adapter

https://www.google.com/search?client=firefox-b-1-d&q=HP+741727-001

DC-in power connector

https://www.google.com/search?client=firefox-b-1-d&sxsrf=ALeKk02h0J5L5MXCJZ0onY2YCdAIjQMYPQ%3A161081...

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

pfisher · ‎01-16-2021

Yeah if I want to buy generic parts. How do I know that generic parts are compatible with my specific Chromebook model. Plus buying cheap generic brands are not always a good one-to- one direct replacement for the original parts.

erico · ‎01-17-2021

Not generic.

Check the offerings for genuine HP parts that have the HP part number.

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

Chromebook Charger

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