Chromebook Serial number not recoginized

[treeder]

Sorry, I thought you were involved with HP, didn't realize you were volunteering. Anyways, just very frustrated.

The HP agent @Irwin6 left me hanging a month and a half ago. 

I will probably never buy an HP product again after realizing how bad their support is. 

[A_Gayathri]

Hi @treeder ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your Chromebook is experiencing charging issues within its warranty period Chromebook Serial number not recognized, and you're unable to register your device on the HP website,, there are several steps you can take to address the problem:

• Check the Charger: Ensure that the charger is plugged in properly and that there are no visible signs of damage to the charger or its cable.
• Inspect the Charging Port: Examine the charging port on your Chromebook for any debris, dust, or damage. Use a can of compressed air to blow out any debris that may be obstructing the connection.
• Try a Different Outlet: Plug the charger into a different power outlet to rule out any issues with the outlet itself.
• Restart Your Chromebook: Sometimes, a simple restart can resolve charging issues by resetting the system.
• Perform a Powerwash: If restarting doesn't work, you can try performing a Powerwash, which is a factory reset for Chromebooks. This can help resolve software-related issues that may be causing the charging problem.

Refer to this document: Refer to this document for steps to find the product details.   Serial Number has alfa numeric so please check the zeros and Alphabet "O" and other letters too 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[erico]

No worries.