Chromebook Will Not Start/Charge

[Headed_West]

My son has a Chromebook 14 that he purchased a little over a year ago (and so outside of the warranty, of course). He let it die after school got out in May and when he attempted to recharge it in early June, nothing happened. We assumed it was the charger, so we bought a new one, but that hasn't worked. Even when the charger is plugged in, the Chromebook will not turn on nor is there a light to show that it is charging. Any help would be greatly appreciated! TIA!

[sandytechy20]

@Headed_West

Welcome to the HP support community.

Perform a hard reset

1. Press the power button  and refresh button  for five seconds. The computer turns off, and then turns on again.

2. If necessary, press power button again to turn on the laptop.

Verify power to the computer

1. Plug in the AC adapter to a functioning wall outlet.

2. Connect the power to the computer.

3. Check for lights illuminated on the computer or on the AC adapter.

You can refer this HP support document for more assistance:- Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Headed_West]

Thank you for your reply, Sandytechy20. Unfortunately, we have already tried both of those options (we researched the issue prior to coming to this forum and those two options both came up in a Google search as possible fixes) and neither worked. As I stated initially, no light comes on when we plug in the charger (and yes, we checked to ensure the outlet is functioning). We are assuming it's either a battery issue (i.e. he needs a new one) or something more significant. Any thoughts? Also, any suggestions as to where to bring it if we choose to fix it?

Thank you again.

[sandytechy20]

@Headed_West

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Headed_West]

@Sandytechy20, I do not see anything that says "Show Options" nor can I find a link to a form to complete.

[sandytechy20]

@Headed_West

I am sending you a private message with the options to talk to HP's support. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.