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HP Chromebook x360 14 inch 14b-cb0000 (2Q4J8AV)
Chrome OS

Hello, I have a x360 chromebook with a Pentium N6000 processor, 4GB ram

The bottom of the chromebook heats up terribly and the battery discharges at quite a high rate (.22% in 1 minute)

 

This is much more than my other x360 Chromebook, which has a n4020 processor and 4gb of ram.

There are no background tasks or updates that can be causing the increased CPU load, is there anything I can do to stop the overheating and battery drain, or is this simply how the n6000 is supposed to be.

1 REPLY 1
HP Recommended

@enchanted_eel

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

You can help prevent overheating by making sure there is adequate ventilation around the computer, the fan vents are cleaned regularly, the computer is in a cool environment, and the BIOS is up-to-date. For more information, go to Protecting and Caring for your HP Notebook PC.

 

Dust and debris can accumulate in and around the air vents over time, obstructing the airflow and causing the fans to work harder than normal to remove the heat.

NOTE: It is not necessary to open the computer to clean the vents.

Turn off the computer, and then disconnect the power cord.

Move any objects away from the computer.

Find the vents on your laptop. They are usually underneath and on the sides of the computer.

NOTE: Some HP laptops do not have vents. If you cannot find any vents, see Increasing efficiency to reduce heat.

Identifying the vents on an HP notebook PC

Use canned air to remove the dust from the vents to improve airflow.

Cleaning bottom vent with compressed air

Wait five to ten minutes to allow the computer to cool down.

Reconnect the power cord, and then turn on the computer.

Listen to the fans.

If the fans seem to be working correctly, place the laptop on a hard, level surface, such as a desk or table, and then try to increase the efficiency of your computer to reduce heat.
 

CAUTION: Placing the computer on a cloth surface, such as your lap, a bed, or a couch cushion, can restrict or completely block the airflow. Prolonged air restriction causes overheating and potential damage. If a fan is making a loud growling noise or not moving, there is an issue with the fan.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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