Click pad does not work after clicking/right clicking

[mjwarren86]

After pressing down on the clickpad, occasionally the mouse will become unresponsive. I am very happy with this laptop, but with this happening several times a day, it makes the computer unusable.

I have run the Mouse/Clickpad hardware tests from the pcdiagnostics tool (after hitting F2 when booting up). The PC fails for the Pointer Test and Drag And Drop Test with the following information:

FAILURE ID: GLKTN2-8SK948-MFPUQK-G48N03

PRODUCT ID: 1WU64AV

Right Button

[Dragon-Fur · Accepted solution]

@mjwarren86

The hardware failure code can be used by HP to indicate the type of problem.

If the computer is still in warranty, contact HP in your region for service.

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[mjwarren86]

Thank you, I have contacted HP Customer Support and they have sent a box to ship the laptop in for repair.

[Dragon-Fur]

@mjwarren86

You are welcome.

Over the years, I have had occasion to use HP repair services.  In general, the experience has been very good.  Once in a while there has been a delay while "waiting for parts".   

When / if you need / want status on the repair, use the contact information you were given when you opened the case with HP.   Tired of waiting?  Feeling "left out"?  Call for a status.

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