Clicking sound on touchpad even with very light touch, out of the box

[GeorgeJT]

HP Gaming Pavilion - 17-cd0095nr

Out of the box, just unpacked

Touchpad makes clicking sound whenever even lightly touched by a finger or palm of the hand (not even strong press). So even touching with a top of my finger in the top part of touchpad, it makes clicking sound, and the clicking sound really sound if something was loose underneath. If I was to discribe the sound, it sounds like a typewriter sound or mechanical keybaord sound.

This is not to be mistaken with sound when clicking on the lower virtual touchpad buttons on lower right and lower left side, that sound is different. This is a sound on just barely touching a top portion of a touchpad, and sounds like typewriter/mechanical keybaord typing/clicking sound.

It really does not seem and sound normal and it's very annoying;

I have had Dell and MSI laptops before various models and types, and a touchpad never made such a clicking noise on barely touching the touchpad with the finger.

Please check video. Is this the way this touchpad should be or is this RMA case? 

[The_Fossette]

@GeorgeJT,

Welcome to the HP Support Community!

I reviewed your post and I understand that the touchpad is making a mechanical sound.

Don’t worry, I assure you I will try my best to get this sorted.

I checked the video you have shared, and it doesn’t sound normal. I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!