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Clickpad did not working if I click the left button.

HP Envy x360 13-ag0023au
Microsoft Windows 10 (64-bit)

I have Envy HP x360 13-ag0023au, everytime I clicking tthe left button or the right button the clickpad start to clicking everywhere and I can't to control my pointer.

When I tested it using UEFI, clickpad passed the test. After restart click start to working again but if I click the left button start error again.


Please help me.

HP Support Agent
HP Support Agent
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Clickpad did not working if I click the left button.



Welcome to HP support community.


First, restart the computer and tap on F10 during restart, once on BIOS screen, move the mouse cursor around to check if it works normally, 

If it does, it would confirm a software issue and you follow the below steps if it doesn't work on its a hardware failure and I would suggest a touchpad replacement. 

I recommend you to uninstall any generic synaptic drivers showing up for the touchpad (if available) under hidden devices from the device manager: 

  • Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

  • At a command prompt, type the following command , and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

  • Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

  • Troubleshoot the devices and drivers in Device Manager. 
    NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

  • When you finish troubleshooting, close Device Manager. 

  • Type exit at the command prompt. 
    Note that when you close the command prompt window, Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here  


Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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