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Clickpad not working

HP Recommended
Envy x360 Convertible es0xxx
Microsoft Windows 10 (64-bit)

I am using a brand new laptop, hardly a week old. The touch pad has stopped working. Blue tooth mouse and touch screen working fine. Have tried all options suggested by HP Support Assistant. All drivers updated, BIOS updated. Hard reset done. 'Synaptics' does not appear anywhere, 'touch pad' does not appear in control panel or devices. Synaptics driver installation does not go through but no error appears. Please help.




HP Support Agent
HP Support Agent
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Hi@ nabajyoti248, Welcome to the HP Support Community!


I understand that touchpad has stopped working on your PC.


As you mentioned that touchpad is not getting listed in the device manager.


Have you tried checking with an external mouse? Does the external mouse work?


Check I touch is disable option when external mouse connected?


BIOS is updated?


Please try the steps recommended below.


Click the Device Settings or the Click Pad Settings tab of Mouse Properties. If you have a Synaptic device, the tab includes the Synaptic icon. 

Select the desired touchpad under the Devices list, and then click either Enable to turn on the device.


On some touchpads, you can turn the Touchpad on or off by double tapping in the upper-left corner of the Touchpad. Double tap to turn the Touchpad on, repeat to turn the Touchpad off.


Refer this article to further troubleshoot touchpad issues.


If the issue still persists please provide the product number of your PC. 


I will try to find the best driver available for your PC


Hope this helps! Keep me posted.


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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