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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
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Welcome to the HP Community Forum.
HP Support Assistant
There are still two types of the HP Support Assistant around.
- HP Support Assistant > Versions 8.x > Software
- HP Support Assistant > Versions 9.x and newer > Application
Both types, HPSA software program and HPSA application, serve the same purpose.
9.x is dressed up in a newer format -- "new clothes" for newer hardware.
It is likely that the newer HP Support Assistant is not compatible with your computer.
What else?
There are no new drivers for your older machine -- most are many years old -- even the newest BIOS listed in the Windows 10 category is from 2019.
Reference > Category Software and Drivers
Set OS to Windows and select Version to Windows 10
If you wish to leave the 8.x version of the HPSA software installed,
Switch off the checks for Automatic Updates.
HP Device Home Page - References and Resources
Learn about your Device - Solve Problems
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
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People who own, use, and support HP devices.
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Question / Concern Answered, Click "Accept as Solution"
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