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‎01-19-2023 06:55 AM

HP Recommended
Product: HP ProBook 6470b Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I keep having problems with HP Support Assistant 9. Is my computer incompatible with this version? The previous seems to work,though.

Category:
1 REPLY 1

‎01-19-2023 07:45 AM

HP Recommended

@ShannonF1277 

 

Welcome to the HP Community Forum.

 

HP Support Assistant

 

There are still two types of the HP Support Assistant around.

  • HP Support Assistant > Versions 8.x > Software
  • HP Support Assistant > Versions 9.x and newer > Application

 

Both types, HPSA software program and HPSA application, serve the same purpose.

 

9.x is dressed up in a newer format -- "new clothes" for newer hardware.

 

It is likely that the newer HP Support Assistant is not compatible with your computer.

 

What else?

 

There are no new drivers for your older machine -- most are many years old -- even the newest BIOS listed in the Windows 10 category is from 2019.

 

Reference > Category Software and Drivers

Set OS to Windows and select Version to Windows 10

 

If you wish to leave the 8.x version of the HPSA software installed,

Switch off the checks for Automatic Updates.

 

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

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HP ProBook 6470b Notebook PC

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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